Privacy Policies

Welcome to Mydecoraura. By accessing or purchasing from our website, you agree to comply with and be bound by the following policies. These policies are designed to ensure transparency, fairness, and a smooth shopping experience for all customers.

Please read them carefully before placing an order.

1. General Terms

1.1 This website is owned and operated by Mydecoraura
1.2 We reserve the right to update, modify, or change these policies at any time without prior notice. Changes will be effective immediately upon posting.

2. Product Information & Accuracy

2.1 We make every effort to display accurate product descriptions, images, dimensions, colours, and pricing.
2.2 Slight variations in colour, texture, or finish may occur due to lighting, screen resolution, handcrafted items, or manufacturing batches.
2.3 Product images are for reference purposes only and may not represent the exact scale.

3. Pricing & Payments

3.1 All prices listed on the website are in INR and inclusive of applicable taxes as specified.
3.2 Prices may change without prior notice.
3.3 We accept payments via secure and trusted payment gateways.
3.4 In the event of payment failure or incomplete transactions, the order will not be confirmed.

4. Order Confirmation & Cancellation

4.1 Orders are confirmed only after successful payment.
4.2 Once an order is placed, it cannot be cancelled after dispatch.
4.3 We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspicious activity. In such cases, a full refund will be initiated.

5. Shipping & Delivery

5.1 We deliver products across India through reliable courier partners.
5.2 Estimated delivery timelines are mentioned on product pages and may vary due to location, weather, or logistical issues.
5.3 Delays caused by courier partners, natural calamities, or unforeseen circumstances are beyond our control.

6. Mandatory 360-Degree Parcel Opening Video Policy

To ensure fair resolution of disputes and prevent misuse, recording a complete 360-degree parcel opening video is mandatory.

6.1 The video must:

• Start before opening the sealed parcel
• Clearly show the shipping label
• Capture all sides of the parcel (360-degree view)
• Show the entire unboxing process without cuts or edits
• Clearly display the product received

6.2 Without a complete unedited 360-degree opening video, no claims will be accepted for:

• Damaged products
• Missing items
• Incorrect products

6.3 Claims submitted without the required video will be rejected without exception.

7. Return, Replacement & Refund Policy

7.1 Non-Returnable Conditions

The following cases are strictly non-returnable and non-refundable:

• Dislike of product design, color, size, or appearance
• Personal preference issues
• Change of mind after delivery
• Product matching issues with home décor or interiors

✔Returns based on “dislike” or “expectation mismatch” are NOT accepted.

7.2 Eligible Return Conditions

Returns or replacements are accepted only if:

• The product is damaged during transit
• The wrong product was delivered
• The product is missing parts

✔ Valid claims must be raised within 48 hours of delivery
✔ A 360-degree opening video is mandatory
✔ Product must be unused and in original packaging

7.3 Replacement Policy

7.3.1 Approved replacement requests will be processed after verification.
7.3.2 Replacement delivery timelines depend on product availability.
7.3.3 Only one replacement request is allowed per order.

7.4 Refund Policy

7.4.1 Refunds are processed only if replacement is unavailable.
7.4.2 Refunds will be credited to the original payment method within 7–10 working days after approval.
7.4.3 Shipping charges are non-refundable unless the error is from our side.

8. Damage During Transit

8.1 We take utmost care in packaging to ensure safe delivery.
8.2 If the outer packaging appears damaged at the time of delivery, customers are advised to:

• Record a video immediately
• Accept delivery only after recording proof

8.3 Claims without proper evidence will not be entertained.

9. Intellectual Property Rights

9.1 All content on this website—including images, graphics, logos, text, and designs—are the intellectual property of Mydecoraura.
9.2 Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

10. User Conduct

10.1 Customers must not:

• Provide false claims or manipulated videos
• Abuse customer support staff
• Attempt fraudulent chargebacks

10.2 We reserve the right to block or blacklist users involved in policy misuse.

11. Privacy & Data Protection

11.1 Customer information is collected only for order processing and service improvement.
11.2 We do not sell or share personal data with third parties without consent, except as required for order fulfillment or legal obligations.

12. Limitation of Liability

12.1 Our liability is limited to the value of the purchased product only.
12.2 We are not responsible for indirect, incidental, or consequential damages.

13. Governing Law & Jurisdiction

13.1 These policies shall be governed by the laws of India.
13.2 Any disputes shall be subject to the exclusive jurisdiction of courts.

14. Contact Information

For any queries related to orders or policies, contact us at:

  Email: mydecoraura@gmail.com
Phone: 9667651333
Support Hours: 10:00 to 6:00 [Monday to Saturday]